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Avaya 7492X Exam Sample Questions


Question # 1

Whatate threemajor benefits of SLM with EAS? (Choose three.)

A.

Can incorporate Business Advocate as an additional feature

B.

Less average delay to answer

C.

Greater control over providing differentiated service

D.

Redundant network coverage

E.

Autopilot capability



A.

Can incorporate Business Advocate as an additional feature


B.

Less average delay to answer


D.

Redundant network coverage






Question # 2

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Tiesdetermines howBSR chooses which agent. Skill,or location to select, which two administration forms need to be administered? (Choose two.)

A.

On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

B.

On the VDN form, verify BSR Tie Strategy field.

C.

On the Hunt Group form verify BSR settings.

D.

Verify Suppression Timer Is set correctly In the BSR application plan.



C.

On the Hunt Group form verify BSR settings.


D.

Verify Suppression Timer Is set correctly In the BSR application plan.






Question # 3

Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

A.

It does not matter what order you install the applications in, as long as WebLM is at the end

B.

Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

C.

Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

D.

Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables



C.

Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables






Question # 4

What are thethree key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A.

The ELAI uses the interflow-qposvector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.



C.

The ELAI uses route-to number ~r 13035485103.


D.

The ELAI Is near first-in-first-out routing.


E.

The value of the Interflow-qpos can be set as <=12.






Question # 5

Refer to the exhibit

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

876549432

B.

3876

C.

9432

D.

87654



A.

876549432





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