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Salesforce Health-Cloud-Accredited-Professional Exam Sample Questions


Question # 1

Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capabilityof Health Cloud?
A. Care Management Extension
B. CRM Analytics for Health Cloud
C. Insights for Health Cloud
D. Reporting unmanaged package


B. CRM Analytics for Health Cloud
Explanation: To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics forHealth Cloud. This is a feature that provides pre-built dashboards and reports that help users analyze various aspects of health care delivery, such as care plan adherence, patient outcomes, referral management, network performance, and more12. CRM Analytics for Health Cloud also allows users to customize and create their own dashboards and reports based on their specific needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package are not features that can extend the reporting capability of Health Cloud.




Question # 2

An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally. Which step should the administrator take when implementing this change request?
A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical
B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.
C. Enable Timeline in Salesforce Setup. then configure and activate new timeline and add to the relevant Lightning record.
D. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.


B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.
Explanation:

According to the Salesforce documentation1, the Timeline View Configuration is a custom metadata type that defines the appearance and behavior of a timeline in Health Cloud. Each timeline has its own Timeline View Configuration record, which can be accessed and edited from the Health Cloud - Lightning Admin app2. One of the settings that can be changed in the Timeline View Configuration is the Orientation, which controls whether the timeline is displayed horizontally or vertically1. Therefore, to alter the appearance of the timeline so that it displays vertically instead of horizontally, the administrator should find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.




Question # 3

A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:

•A list of all payer organizations
•The plans offered by a given payer
•The standard benefits available under a plan
•Which plan a given patient is enrolled in and their specific insurance details

Which setof objects should a consultant implement to meet these requirements?
A. Account, Purchaser Plan, Member Benefit, Insurance Plan
B. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
C. Account, Purchaser Plan, Plan Benefit, Member Plan
D. Payer, Plan Offering, Coverage Benefit, Member Plan


C. Account, Purchaser Plan, Plan Benefit, Member Plan
Explanation: The set of objects that the consultant should implement to meet the pharma company’s requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of the Health Cloud data model and allow the company to track payer organizations, plans, benefits, and patient enrollments.




Question # 4

The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)
A. Path can not be used to visually represent the status of a care request.
B. Care request functionality is included in the Health Cloud managed package.
C. Each Care request has to have an associated case.
D. New Care requests can becreated using the ‘create care request’ component.
E. Care requests has empower components that can be exposed within Communities.


C. Each Care request has to have an associated case.
D. New Care requests can becreated using the ‘create care request’ component.
Explanation: The design considerations that the administrator has to be aware of when creating the application forutilization management are:
Each care request has to have an associated case. A case is the standard Salesforce object that represents a carerequest in Health Cloud4. New care requests can be created using the ‘Create Care Request’ component. This component allows users to create a new care request from any page in the Health Cloud console5.
Path can be used to visually represent the status of a care request. Path is a standard Salesforce feature that displays the stages of a process, such as a care request, and guides users along the steps in Salesforce Lightning Experience6. Care request functionality is not included in the Health Cloud managed package. It requires installing the Utilization Management unmanaged package for Health Cloud and assigning the Health Cloud Utilization Management permission set to users along with Health Cloud permission set licenses.
Care requests do not have empower components that can be exposed within Communities. Empower components are custom Lightning components that allow patients or members to view and manage their health information in Communities. Care requests are not part of the empower components.




Question # 5

A Health Cloud administrator is working to create an external facing site to allow patients to findproviders within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteriA. Which object do the external user need read access to?
A. CareProviderFacilitySpeciality
B. HealthcarePractitionerFacility
C. CareProviderSearchableField
D. CareProviderSearchConfig


C. CareProviderSearchableField
Explanation: According to the Health Cloud Data Model Developer Guide, CareProviderSearchableField is the object that external users need read access to allow patients to search and find providers that fit selected criteria. CareProviderSearchableField is a custom object that defines which fields on the CareProvider object are searchable by external users. CareProvider is a custom object that represents a provider who delivers care or services to patients. CareProviderFacilitySpeciality, HealthcarePractitionerFacility, and CareProviderSearchConfig are not objects that external users need read access to for provider search.



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