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Salesforce OmniStudio-Consultant Exam Sample Questions

Question # 1

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed: • Account information including account name, phone, and website • Active opportunities related to the account • Active contracts related to the account • The ability to view and renew contracts An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and Card Actions

B. Parent FlexCard with multiple Child and different Card States

C. Parent FlexCard with single Child and multiple Card States

D. Parent FlexCard with single Child and Card Actions

Answer

A. Parent FlexCard with multiple Child and Card Actions

Explanation:

The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts

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Question # 2

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

A. Error conditions

B. User input fields

C. Links or images

D. Text formatting

E. Table formatting

Answer

C. Links or images

D. Text formatting

E. Table formatting

Explanation:

A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript

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Question # 3

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information: • Step 1: account name and legal number • Step 2: billing cycle and monthly due date • Step 3: email and telephone number After each step, a DataRaptor is used to update the account information in Salesforce. Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

A. Create a reusable OmniScript for this process

B. Use a single DataRaptor to save the information

C. Combine the three steps into one step

D. Configure the save for later property

Answer

B. Use a single DataRaptor to save the information
C. Combine the three steps into one step

Explanation:

When designing OmniScripts, the best practices that should be followed to optimize performance and user experience are:

Use a single DataRaptor to save the information: Instead of using multiple DataRaptors to update the account information after each step, it is better to use a single DataRaptor at the end of the OmniScript to save all the information at once. This reduces the number of database operations and improves performance.

Combine the three steps into one step: Instead of having three separate steps to capture the required information, it is better to combine them into one step with a simple layout. This reduces the number of page transitions and improves user experience.

The suggestions that are not best practices are:

Create a reusable OmniScript for this process: This may not be necessary if the process is specific to creating new billing accounts and not used by other OmniScripts. Creating a reusable OmniScript may add complexity and maintenance overhead.

Configure the save for later property: This may not be useful if the process is short and simple and does not require the user to resume it later. Configuring the save for later property may add unnecessary storage and retrieval logic.

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Question # 4

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A. Policies including type, issue date, amount ,br>

B. Terms and Conditions for each policy

C. Guided troubleshooting process

D. Customer name, title, phone, email

Answer

A. Policies including type, issue date, amount ,br>
D. Customer name, title, phone, email

Explanation:

The two pieces of data that the consultant should recommend displaying using FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents

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Question # 5

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?

A. Redirect

B. Event

C. Navigate

D. URL

Answer

C. Navigate

Explanation:

The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page

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